Ember Ottoman Custom Crafted to Order

Shipping & Delivery Policy

At Divanitalia, every custom-made order begins only after the customer reconfirms key specifications such as size, material, finish, and layout. Once reconfirmed, raw material procurement starts within 2 business days. If any selected material is unavailable, our team will promptly suggest alternatives without affecting production timelines. The manufacturing process typically begins within 3–6 days post-confirmation, followed by 4–5 days for production and 1 day for quality checks and packing. Before dispatch, a sales executive will contact you for final confirmation. Standard delivery takes approximately 2–3 weeks from dispatch; however, during peak seasons or due to unforeseen delays, it may extend up to 6 weeks. In Bangalore, delivery to Ground + 2 floors is free, with charges applicable for higher floors: ₹500 for Ground + 4, and ₹500 + ₹250 per additional floor beyond that.

Return & Cancellation Policy

Orders can be cancelled within 24 hours of placement for a full refund. Cancellations after this period may incur charges based on the procurement or production stage. Since each piece is custom-made, returns are not accepted unless there is a manufacturing defect or delivery error. To ensure a smooth experience, customers are encouraged to carefully reconfirm all order details. For any queries or support, please contact us at support@divanitalia.in or call us at +91 9916248882.

Return & Cancellation Policy

At Divanitalia, customer satisfaction is our priority. Orders can be cancelled within 24 hours of placement for a full refund. Cancellations after this period, but before production starts, may incur an administrative fee (shared in advance). Once production begins, cancellations are not permitted except in cases of company error. For cancellations after dispatch, applicable shipping and handling charges will be deducted. In the rare event of company-initiated cancellations due to material unavailability or pricing discrepancies, a full refund will be processed within 7–10 business days. However, for delays caused by third-party logistics (especially outside Bangalore), relevant delivery charges may apply.

Return, Exchange & Refunds

Returns are accepted only in cases of damaged, defective, or incorrect items, provided the issue is reported within 48 hours of delivery with clear photographic or video evidence. Items must be unused and in original packaging. Exchanges for such cases will be arranged within 7–15 business days post-inspection. Refunds for eligible claims are processed within 7–10 business days to the original payment method. Please note, custom-made items, natural variations in handcrafted products, or damage from misuse are non-refundable. For deliveries outside Bangalore, all orders are insured, and any transit damage will involve a joint investigation with our logistics and insurance partners. Shipping charges are non-refundable unless the fault lies with Divanitalia. For assistance, reach us at support@divanitalia.in or call +91 99162 48882.