Warranty & Repair Services
Warranty Coverage
Standard Warranty Duration
Warranty duration varies by product. Premium upgrades may offer extended coverage (refer product details).
Coverage Scope
- Structural integrity of frames & joints
- Upholstery stitching & durability (excluding normal aging)
- Integrated mechanisms functionality
- Specific components listed per product
Warranty Exclusions
| Excluded Cases | Examples |
|---|---|
| Wear & Tear | Fading, stretching, cushion softening |
| Misuse/Maintenance | Damage from spills, sunlight, harsh cleaners |
| Unauthorized Alterations | Self-repairs, modifications |
| Natural Variations | Minor color, grain, texture variations |
Warranty Claim Process
- Initiate Claim: Contact within warranty period at support@divanitalia.in or call +91 9916248882.
- Provide Evidence: Submit images/videos clearly showing the issue.
- Assessment: Our team reviews within 5-7 business days.
- Resolution: Repair, replacement, or spare parts provided based on policy.
Repair Services
- On-site minor repairs by authorized technicians.
- Major repairs may require factory servicing (charges communicated upfront).
- Post-warranty repairs chargeable based on service extent.
General Conditions
- Purchase signifies acceptance of warranty terms.
- Product condition documented at delivery.
- Policy amendments communicated clearly on website.
Customer Support
Email: support@divanitalia.in
Phone: +91 9916248882